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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q13-Q18):

NEW QUESTION # 13

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

NEW QUESTION # 14
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
B. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
C. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
D. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

Answer: D

Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

NEW QUESTION # 15
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the service will cover HP devices only or HP and non-HP devices
B. Whether the PC models are G10+ models vs. G8/G9 models
C. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
D. Whether you are an HP Synergy, Power, or Power Services partner

Answer: A

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

NEW QUESTION # 16
Name a capability available within HP Essential Support.

A. Remote problem diagnosis and troubleshooting to resolve most issues
B. Ability to order replacement parts from HP for defective third-party components
C. Online status tracking during repair of product while at the repair center
D. Guaranteed 24 x 7 support and next-day turnaround

Answer: A

Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime

NEW QUESTION # 17
Which coverage does HP Post Warranty Support Service provide?

A. No-cost device repairs made with certified HP parts
B. Access to Level 2 help desk technicians
C. Extension beyond 12 months if needed
D. Additional 12 months of support based on the product's base warranty or selected Support Service package

Answer: D

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 18
......

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